FAQ'S
Frequently
Asked Questions
Here are the answers to some questions we regularly receive.
If you
have any other queries or concerns please phone or e-mail and we'll get
straight back to you.
| Q1 |
Why should I have
my bin cleaned? |
A1 |
We do not just clean your
bin, we disinfect it, de-odourise it and provide you with the peace of
mind that your bin is left hygienically clean by removing germs,
viruses and fungi thereby protecting you, your family, your home, your
staff, your customers or your business |
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|
| Q2 |
How will I know
you've cleaned my bin? |
A2 |
Your bin will smell
fresh. If it doesn't then we haven't done our job properly so
please tell us! |
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|
| Q3 |
Do I have to sign a
contract? |
A3 |
No. We pride
ourselves on our customer service and therefore feel that contracts
should not be necessary |
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|
| Q4 |
How will I know
what I've paid for? |
A4 |
For advance payment
customers we provide a receipt showing how many cleans you've
had, and the next cleaning
date. For customers choosing to "pay as we clean" we provide
a slip showing the amount outstanding and next cleaning date. |
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|
| Q5 |
What if I've paid
in advance and then move home? |
A5 |
You can continue having your
bin cleaned at your new
home. If
not, we
have a "no-hassle refund
policy". Refund is based on straight pro-rata on cleans
provided against cleans purchased. |
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|
| Q6 |
What if I forget to
put my bin out or put the wrong bin out. Will I be charged? |
A6 |
No. Our policy is
that if a clean cannot be done for any reason at all (e.g. inclement
weather or wrong bin put out) your account will not be charged. |
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| Q7 |
How can I order
your service? |
A7 |
Simply call Or Email Click Here MOB: 0877771407 TEL: 01 8249332 or go to the contact us page |
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